Privacy policy

Last updated: 9 October 2026

1. Who is responsible

EOS Visuals, a small business based in India, is responsible for your personal data (the "data fiduciary" under India's Digital Personal Data Protection Act, 2023, and the "controller" under the EU and UK GDPR). Contact for anything in this policy, including complaints: vinith@eosvisuals.com.

2. What we collect, and why

Your contact details

Name, business name, email, and anything you write to us. Used to answer you and to run your order.

Order and payment details

What you ordered, the amount, and the payment reference. Payments are handled by our payment provider (named on your invoice); we receive confirmation of payment, never your full card details. We keep records needed for accounts and tax.

Your footage and what we make from it

The video you send, its audio, the transcript and captions we make from it, still frames, the list of names you give us, and the finished video. Your footage may show you or other people; you confirm you have their permission. Used only to complete your order.

Website visits

This site sets no cookies and runs no analytics, advertising or tracking code. Our host, Cloudflare, processes basic technical data (such as IP address and browser type) to deliver the pages and protect them from attacks.

Legal basis. We use your data to perform our contract with you (your order), to meet legal obligations (accounts and tax), and, for any outside service that would process your footage, on the basis of your consent for that order. Under India's DPDP Act, we process your data for the purpose you gave it to us, and on your consent where the Act requires it.

3. How your footage is handled

• Edited locally. Our editing, including speech-to-text and AI tools, runs on our own computers by default.
• Outside services only with consent, per order. Before your job starts, we ask whether any outside service may process your footage, audio, transcript, captions or frames, and we name the service (for example Google Gemini, Anthropic Claude or OpenAI). If you say no, or don't answer, nothing leaves our computers except for upload and delivery below. We keep a record of your answer with your job.
• Upload and delivery. You upload through a private upload link we send you by email. We deliver through a private link sent by email. Only people with the link can open it.
• Encrypted backups. Each night, your job folder, the delivered files and the consent record are backed up. They are encrypted on our computer with AES-256 before being copied to Google Drive, so Google stores only encrypted data; the key is kept separately on our own computer.
• No other use. We don't use your footage to train AI models, don't publish it, and don't use it as a sample without your written permission.

4. Who else processes your data

• Google (Gmail, Google Drive): email, upload and delivery links, encrypted backups.
• Our payment provider, named on your invoice: payments. Its own privacy policy applies to what you enter on its pages.
• Cloudflare: hosting this website.
• An AI service you have agreed to for a specific order, and only for that order.

We don't sell or rent your data, and we don't share it for advertising.

5. Where your data is processed

We work from India, so your data is processed in India. Our service providers may process it in other countries, including the United States. If you are in the EU or UK: India does not have an EU or UK "adequacy" decision. We transfer your data to India because that's necessary to carry out the order you place with us, and we protect it as this policy describes.

6. How long we keep it

• Your footage, working files and finished video: deleted 90 days after delivery, unless you ask us to delete them sooner or to keep them longer.
• Encrypted backup copies: deleted within 30 days after the working files.
• Emails and order records: kept for the period Indian tax law requires.

7. Your rights

You can ask us to:

• tell you what personal data we hold about you and how we use it, and give you a copy;
• correct or complete it;
• delete it (we'll keep only what the law requires us to keep, such as payment records);
• stop using an outside service for your footage: withdrawing consent is as easy as giving it, and applies from then on;
• (India) nominate someone to exercise these rights if you die or can't act yourself;
• (EU and UK) restrict or object to our use of your data, and receive your data in a portable format.

Email vinith@eosvisuals.com. We reply within 30 days. If you're not satisfied, you can complain to the Data Protection Board of India, or, in the EU or UK, to your local data protection authority.

8. Grievance contact (India)

For grievances under the DPDP Act: EOS Visuals (the owner), vinith@eosvisuals.com.

9. Testing our tools and our portfolio

We sometimes test our editing software on videos that people have posted publicly. Test files stay on our own computers and are deleted once the test is finished. We never send them to anyone, and never use them in a sales message addressed to the person who made them.

Our portfolio may show demo edits of public videos that their creators have licensed under a Creative Commons Attribution (CC BY) licence. Each demo is labelled "Demo edit of a public CC BY video, not a client", credits the creator, links to the source and the licence, and says what we changed. A demo never implies that the creator endorses or uses EOS Visuals. We do not show any client's video without the client's written permission. If you are a creator and want a demo of yours removed, email us and we'll take it down.

10. Children

Our service is for businesses and adults. We don't knowingly collect data from anyone under 18 except where it appears in footage a client sends us with permission.

11. Security

We keep client files on our own computers, encrypt backups, use private links for delivery, and limit access to the people doing your order. If a breach affects your data, we'll tell you and the authorities as the law requires.

12. Changes

We'll update this page if anything changes, and change the date at the top. For changes that affect an order in progress, we'll email you.